CUSTOMER RULES FOR PURCHASING ONLINE SERVICES FROM VENDORS:

• Do any and all research of the Vendor before the purchasing process. Be vigilant of any fraudulent activities and report any fraudulent Vendors.
• Licensing Terms must be read and understood before purchasing any online serviceable product.
• For Contractual and Legal purposes, Customer information is gathered before the purchasing process.
• Upgrades are available to Customers as options during the purchasing process.
• Review all information gathered during the purchasing process. All receipts will serve as binding contracts between Customers and Vendors.
• Vendors reserve the right to accept or decline booked or purchased services.
• Once payment is accepted, the Customer shall expect completed services no later than the specified amount of work days set in the Licensing Terms to complete. Failing to do so will allow the Customer the right to cancel the order and may harm the Vendor’s status. See our “Refund Policy” for details.
• Upon accepting payment, Customers will have direct-to-vendor email and messaging available to send and receive feedback, as well as file transfers for order completions.  The email messages will only begin once the Vendor contacts the Customer.  Users are responsible for scanning all transferred files for viruses and malware. PenUin will not be held responsible for any damages which might occur due to site usage, use of content or files transferred. Customers may share IPI/CAE information after accepting payment for a service for Publishing Rights. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your PenUin account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
• Customers may request Revisions while an order is marked as Delivered if the delivered materials do not match the Vendor’s Licensing Terms on their service product or they do not match the requirements sent to the Customer at the beginning of the order process. The Customer must be aware of any revision restrictions set forth by the Vendor as stated for the service.
• A purchased service from a Vendor will be automatically labeled as Complete if delivered services are not accepted and no request for modification was submitted by the Customer within 3 days after the order was marked as Delivered.
• We encourage our Vendors and Customers to try and settle conflicts between themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact PenUin’s Customer Support department for assistance here.
• Customers, by law, must acknowledge and abide by any Licensing Terms and Policies & Procedures set for each product.  This Agreement may be changed only by mutual agreement of authorized representatives of the parties(Vendor and Customer) in writing.