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  • Do any and all research of the Customer before the purchasing process.  Be vigilant of any fraudulent activities and report any fraudulent Vendors.
  • For Contractual and Legal purposes, Customer information is gathered before the purchasing process.
  • Licensing and/or Rider Terms must be specified before selling any live serviceable product.
  • For Contractual and Legal purposes, Customer information is gathered before the purchasing process.
  • Review all information gathered during the purchasing process.  All receipts will serve as binding contracts between Customers and Vendors.  Vendors will be held accountable for the knowledge of any time differences in booked locations.
  • Vendors reserve the right to accept or decline booked or purchased services.
  • Half (50%) of any live serviceable product’s set price will be paid as a deposit during online checkout.  The remaining balance (50%) of the set price shall be paid, in Cash by the Customer, to Vendors in person upon arrival to the specified booking location.
  • Once the deposit payment is accepted, the Vendor will be held accountable for arriving to the specified booking location in a timely fashion.  Failing to do so will allow the Customer to cancel the order when an order is marked as late and may harm the Vendor’s status.  See our “Refund Policy” for details.
  • Upon accepting payment, Vendors will have direct-to-customer email messaging available to send and receive feedback, as well as file transfers for order completions.  The email messages will only begin once the Vendor contacts the Customer via Order Notes. Users are responsible for scanning all transferred files for viruses and malware. PenUin will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
  • A purchased service from a Vendor will be automatically labeled as Complete if delivered services are not accepted and no request for modification was submitted by the Customer within 3 days after the order was marked as Delivered.
  • We encourage our Vendors and Customers to try and settle conflicts between themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact PenUin’s Customer Support department for assistance here.
  • Vendors, by law, must acknowledge and abide by any Licensing Terms and  Policies & Procedures set for each product.
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