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  • Do any and all research of the Customer before the purchasing process.  Be vigilant of any fraudulent activities and report any fraudulent Vendors.
  • For Contractual and Legal purposes, Customer information is gathered before the purchasing process.
  • Licensing Terms must be specified before selling any online serviceable product.
  • For Contractual and Legal purposes, Customer information is gathered before the purchasing process.
  • Review all information gathered during the purchasing process.  All receipts will serve as binding contracts between Customers and Vendors.
  • Vendors reserve the right to accept or decline booked or purchased services.
  • Once payment is accepted, the Vendor will have only the specified amount of work days set in the Licensing Terms to complete and deliver all completed files to the Customer.  Failing to do so will allow the Customer to cancel the order when an order is marked as late and may harm the Vendor’s status.  Vendors may share IPI/CAE information after accepting payment for a service for Publishing Rights.
  • Upon accepting payment, Vendors will have direct-to-customer email messaging available to send and receive feedback.  Any files intended for customers with the intent of completing orders shall be sent using PenUin’s Order Notes.  3rd party emailing systems or file transferring services of the Vendor’s choice are welcome if files are larger than the allocated 512mb per user.  The email messages will only begin once the Vendor contacts the Customer via Order Notes.  Users are responsible for scanning all transferred files for viruses and malware. PenUin will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
  • Audio/Video resolution must be of the Vendor’s best possible quality and delivered to the Customer, as stated in the Licensing Term’s Primary/Secondary Audio Format, to ensure the customers satisfaction.
  • A purchased service from a Vendor will be automatically labeled as Complete if delivered services are not accepted and no request for modification was submitted by the Customer within 3 days after the order was marked as Delivered.
  • We encourage our Vendors and Customers to try and settle conflicts between themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact PenUin’s Customer Support department for assistance here.
  • Vendors, by law, must acknowledge and abide by any Licensing Terms and  Policies & Procedures set for each product.
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